Ranting About PayPal

One of the software products I sell requires the user to pay by subscription (they are charge per month for use of the software). Generally all goes well with the users. Very few have any issues, although occasionally someone will not understand how to use something (which is to be expected). I have a low turn over rate. Generally, someone uses the product for two to six months. But sometimes I get those people who try to cheat the system, and these people really piss me off. The problem really lies with PayPal. See, PayPal always favors the buyer. It's how they are able to convince you to let them hold your money. The problem comes from dishonest buyers. The other problem with PayPal is that unless you ship a physical product (with tracking code), PayPal does not give the seller a chance to dispute the buyer. Here's how a dishonest buyer can profit: 1) Buy a software package (anything virtual, that does not have shipping). 2) Wait a day or two, then file an "Unauthorized Claim" on PayPal for the item purchased. This claim type basically says either someone stole your PayPal login or your product was not as described. 3) Wait for your full refund. Why a full refund? Because PayPal favors the buyer, and whenever a virtual good (PayPal considers software to be a virtual good) is sold, the ONLY option for a seller is to give a full refund (or risk losing their PayPal account). That's just fucked up! I get about two people a month who pull this shit on me. Now they've used the product, gotten the use they want from (or, in the case of non-secured software, made copies), and they got their money back. Come on, PayPal! This is the 21st century. Let's find a better way to handle disputes like this. I have logs of every instance someone uses my product, their IP, time logged in, time logged out, what they did in the program. I (and many other software sellers) can provide this information as proof the buyer used the product. At worst, give us the option to provide only a partial refund, since the buyer did use the product.